Thursday, July 12, 2007

Call Center Boo-boos

Telesales agent getting the customer's credit card info:
Agent: Can I have your expiration date, sir?
Customer: My what?!!


***
Telesales agent giving promo spiels:
Agent: You called at the right time, ma'am. We have a lot of freebies to give away, such as free installation, free equipment, and free DVD player. That's a great offer, di ba?
Customer: Huh?!


***
Agent verifying info from the customer:
Agent: Is that a P for Ping-Pong?
Customer: No, it's B.
Agent: Oh, B, like Bing-Bong...


***
Customer trying to return a defective product:
Customer: I need to return this defective sauna belt that you delivered yesterday.
Agent: For that concern, you can call our customer service at www.picustomerservice.com
.
Customer: Call where??!!


***
Agent answering a call:
Agent: Thank you for calling Dish Network Department, my name is Vince..... (sees that the number called by customer is for a different client— a DirecTV dealer).
Customer: So, I called the wrong number then?
Agent: Let me transfer you to DirecTV. Please don't go.... (puts the customer on hold, and then. . .)
Thank you for calling DirecTV Department, my name is Vince...


***
Agent wrapping up the sale:
Agent: Our INSTALLATORS will contact you within the next 24 hours to verify your installation schedules...
Customer: Uhm.... Say what now? Who's gonna call me?
Agent: The INSTALLATORS, sir.


***
Agent getting coupon code from customer:
Agent: Can I ask for the coupon code? It's a bunch of letters.
Customers: Like ABCs?
Agent: Yes.
Customer: OK. ABCDEFG. . .


***
Agent giving the customer service web address:
Agent: It's P- as in Papa, I- as in India, C- as in costume, U- as in you, S- as in Sam, T- as in Tango, O.... Oscar...V- for Voy...


***
Agent wrapping up the sale, trying to give the account info to customer:
Agent: I will now be giving you your account number and order confirmation number. Do you have a PEN and BALLPEN with you?


***
Agent trying to create urgency over the available promotion:
Agent: Are you sure you don't want to take advantage of me?
Customer: Say what?


***
Agent trying to upsell a warranty:
Agent: Here's an example: In California, a plane crashed into a customer's house, their dish was replaced, no questions asked!


***
Agent trying to upsell a TiVo to customer:
Agent: With a TiVo, you can do this and that, and you know, pretty much anything under the sun. Isn't that a great offer?
Customer: What?


***
Agent was asking the customer about the cost of his cable service:
Agent: How much are you paying with your current provider?
Customer: Well, I'm only paying $25.00 (--which is way cheaper than what the agent was offering)
Agent: (Surprised) Shet, magkano??!!


***
Agent getting customer's address:
Agent: Can I have your address, please?
Customer: It's twenyfurfif- ysavan newyaorkgh road (2457 New York Road)
Agent: Can you repeat that ulit?


***
Agent asking the customer to be put on hold:
Tech Agent: Sir, Can I hold you for just a minute?
Customer: Sure, baby, go ahead!


***
Agent verifying correct spelling:
Agent: Is that a B as in boy, or a B as in Bravo?
Customer: Umm... How about B as in Boy?


***
Technical Agent giving customer support:
Agent: Is the ethernet cord connected?
Cust: Tha Hwhut??? (with Alabama accent)
Agent: 'Yung yellow cord kung nakakabit ba!


***
Agent from a local phone company entertaining a Visayan customer:
Customer: Hillo! Wala kasi yung bell ng pon namin??
Agent: Hindi naman po ba nabagsak yung phone?
Customer: Hende naman.
Agent: Kailan pa po ito nagsimula?
Customer: Ang alen?
Agent: Na hindi po nagri-ring yung phone?
Customer: Nagre-reng naman ah?!
Agent: Di ba sabi mo walang ring?
Customer: Hende! yong BELL! yong lestahan nong babayaran namin!!
Agent: Ahh... yung BILL?!


***
Technical Agent: To help you out with your concern, ma'am, let me just pull out my tool here, OK? (referring to a computer program used in call centers to address the customer's concerns)
Customer: Pull out your what now?


***
Tech Support: OK, Bob, just type P on your keyboard?
Customer: What? Could you repeat that?
Tech Support: 'P' on your keyboard, Bob.
Customer: No way. I'm not going to do that.


***
Agent: Sir, that is C for Cubao, Q for Quiapo.....
Customer: What is that?! I dont understand. I don't want to talk to you.
Agent: Who do you want to talk to?
Customer: I want to talk to the highest person.
Agent: My supervisor is not available as of the moment sir.
Customer: I said, I want to talk to the highest person.
Agent: OK, you want to talk to the highest person?
Customer: Yes!
Agent: Do you want to talk to God?
Customer: What the f***! I'd rather talk to you.


***
Irate Customer: F***k you!
Tech Support: Sir, we're not allowed to say "F***k you!" here...


***
Agent: It's C as in CAT.
Customer: what?
Agent: C as in CAT. C-A-T as in meow meow...


***
Agent: Thank you for calling us. This is Candy. How may I help you?
Customer: What did you say your name was... Mandy?
Agent: No, sir. It's Candy.
Customer: Sorry, I can't hear ya. Didja say Mandy?
Agent: It's Candy, sir. Candy... as in Stork!


***
Agent: Alright, let me verify that... Was that a "G" as in golf?
Customer (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)
Agent: Oh, Gebra! Like the one in the Goo?!


***
Agent: Yeah, sir. . . Hello, sir? Are you there?
Customer: Yes, sorry. I'm still there.


***
Agent: OK, sir. Do u have a PEN and a PENCIL ready?
Customer: What?!!
Agent: Oh, I'm sorry, sir. I mean, do u have a PEN and a BALLPEN ready?


***
Agent: I'd like to speak with Billy Thompson please?
Contact: He's not in. Would you like to leave a message in his voicemail?
Agent: Sure, SIGE.


***
Tech support: We're going to perform a check disk to see if your hard drive has errors in it. Please type in C-H-K-D-S-K.
Customer: What is that again?
Tech Support: C-H-K-D-S-K. That is... C as in Charlie... H as in Harley... K as in Karly.. D as in Darley... S as in Sarley... and K as in Karly... got it?

Tuesday, July 10, 2007

June Horoscope

I would've posted this last month only that I couldn't find the magazine. Nasa laundry basket pala siya. I'm not really a horoscope fanatic but once in a while, I get to read horoscopes that strike a chord in me. Paminsan-minsan, sapol na sapol niya ko. Like this one that clearly described a phase in my life:

Finished. It's over. the biggest storm in your life is finally over. Forgiveness will bring about peace to everyone especially to that person who has caused you a great deal of trouble. Remember wala ng rewind rewind. The moment you do a flashback at bumalik uli ang galit mo sa taong ito, mas malaking gulo ang mangyayari. Gano kalaki? Uhm. . . nakakita ka na ng dalawang bading na nagbo-boxing? Parang ganon.

The flashback happened recently. Luckily, wala namang boxing ng naganap. Kailangan lang talagang magpatawad ng totoo at magmahal ng tapat. . .

Desperate Housewives: Philippine Edition

Another interesting reading posted in Pinoy DVD forum from an anonymous author. A friend sent this to the poster and doesn't know who the writer is. If anyone knows the author/s or can claim this write-up, let me know so I could properly addressed him/her.

Enjoy reading!

***
Winners/Losers : From Kris to Ruffa to Gretchen
(Desperate Housewives. Philippine Edition)

(Or are we reaping some sort of a negative karma to deserve them?)

The month of June is a good time to review what transpired for the first six months of 2007. For this edition, Conventional Wisdom is focusing on showbiz-related matters instead of the usual politics (which in a way is also show-biz but ......for ugly people). Read on.

Kris Aquino: Loser. While she is the innocent one in the whole James-Hope brouhaha, Conventional Wisdom thinks that she could have handled the incident with more dignity and privacy. One wonders why this drama queen wants to inflict her day-to-day saga with the whole planet. From exaggerating her "life-threatening" pregnancy, to lambasting her husband in public ("O magsalita ka? Totoo namang pina-palayas na kita sa bahay a?"), to actually using Ninoy to promote a cake in her latest commercial. Kris' next endorsement should neither be beer nor pastries but laundry detergent for her unquenchable desire to always wash her very dirty underwear in public.

James Yap: Loser. One word cad. As one writer succinctly said: "What do you expect from a provincial boy who suddenly became famous and wealthy?" The last time we witnessed a showbiz cad was during Gabby Concepcion's time. James is now second in our list. Conventional Wisdom is giving them maximum of 3 years as a couple. Kris is starting to look more and more mature and matronic. James is still young. Give James sometime, and after Hope – Faith and Charity will spring forth. Moral of the story. Smoking is bad for marriage: Kris had Philip, James had Hope. Conventional Wisdom can't take any More of this!!!

Ruffa Gutierrez/Annabelle Rama: The mother and daughter (MAD) team strikes again. From a filmfest scam that made it to CNN, to Brunie-yuki scandal that merited a senate hearing, and now, the falling out with Ylmaz - - which is desperately being peddled out as Philippines vs. Turkey/Oppressor vs. Victim.

Ruffa Gutierrez: Loser. A desperate act from a has-been, middle-aged B-actress who is trying to make a come-back by capitalizing on whatever publicity that can be squeezed out from this split. From caterwauling one minute "Hindi ko na kaya Kuya Boy!", to coyly saying the following week "Ligawan nya (Ylmaz) ulit ako" to having her born again baptism rites captured on cam and then heading off to Las Vegas the following week to relax and do damage control (about his marriage five years ago in Las Vegas). Ruffa, you're act is getting stale. You have become so predictable and boring.

Annabelle Rama: Winner. For always a character that she is. For being consistent in her act and for being our constant source of amusement. Conventional Wisdom almost fell off its chair when this motor-mouth fish-wife asked Dolly Ann to return the cosmetics she gave her and then, proceeded on by actually naming two unknown women on national television to pay their debts to her since she now has to take care of Ruffa and her grandchildren : "Hoy, so and so... magbayad na kayo ng utang nyo sa akin dahil marami na akong papalamunin ngayon" or something to that effect. Panalo talaga si Bisaya. I strongly suggest to PGMA that we give this woman a postion in the government preferably as Head of our National Defense. Asap.

Dolly Ann Carvajal: Winner and Loser. A lot of people don't like this woman. For one, she is not pleasing to the eye. Her gay son looks a lot better than she. And admit it or not, she became a writer through connections - mom and aunt. But being objective about the whole thing, Conventional Wisdom thinks that Dolly Ann is on the right this time. Why can't the mother and daughter (MAD) tandem just answer the questions posed by Dolly Ann? Why can't Annabelle stick to the issues instead of pointing out something we already know : how ugly Dolly Ann is. What makes Dolly Ann a loser is her constant use of her departed mom's legacy and memory whenever someone would diss her out. Honey, stop hiding under the skirt of your mom. You are not a sacred cow.

Pia Guanio: Loser. What a lousy lousy interviewer. The depth of her talent as a host is as long as her irritating mini skirts. Do us a favor Pia, ask Bossing to marry you already and then fade into oblivion.

Gretchen Baretto: Loser. One word: Wow. The affectations of La Greta can only matched by her delusions of grandeur. From the looks of it, she is experiencing the early on-set of a mid-life crisis. She has been picking fights left and right... with Lani Mercado, and then with Dawn Zulueta. From her classic statement about the looks of her own daughter: "Naaawa nga ako dahil karamihan ng tao ang sabi kay Dominique, kamukha sya ng tatay nya?". And now the "friendly beso-beso" lip-lock with John Estrada. Please explain to Conventional Wisdom -- "How can this be a friendly kiss when you and John looked so orgasmic in that shot? Gretchen is a classic example of "langaw na nakatungtong sa kalabaw, pero feeling mataas pa sa kalabaw." Someone should already tell this woman to seek professional help. Sober up and clean your act sister. You are no Paris Hilton. More like Plaster of Paris Hilton.

Cesar Montano, Richard Gomez, Manny Pacquiao, etc.: Losers. No further explanations needed.

Borgy Manotoc: Loser. Please. Please. From one scandal to the next. From one basag-ulo to the next. We have enough of you and your sap-sap mouth face. Will someone already put this psycho behind bars?

Butch Francisco and Dolly Ann as writers: Losers. Please don't waste precious newspaper space writing about personal stories that nobody (repeat, nobody!) finds interesting at all. From your maid's antics to your experience as a judge of Slimmers World Mr. and Ms. Ek ek, to a current love who inspires you. Please! A tree gave up its life to have these newspaper printed. Have I mentioned that nobody is interested?

Belo's Billboards: Loser. Hideous. Plain hideous. Whoever is advising Vicky (I can't call her Doctora Vicky because as Osang said, she was a mere aerobics instructor before) to put out all those monstrosities should be charged with Human Rights violations. From the disturbing Christmas billboard last December, to Richard Gomez's billboard pre-campaign period, to Ai-ai's scary shot. Conventional Wisdom would rather stare at the billboards of Ellen's Beauty Salon (with Ellen as the model herself) than see these Belo ads.

Nora Aunor: Loser. To be a has-been superstar drug dependent in your fifties is bad enough. To be caught doing drugs in another country is worse. To be found-out to have married another woman many years ago for a US green-card is worst. Ate Guy is a classic example of a person blessed with so much talent and opportunity gone to waste.

Regine Velasquez & Ogie Alcasid: Losers. Regine is what... nearing 40? As someone said "from her demeanor to her utterance, Regine is trying very very very hard to hold on to youth." And if I may add, failing miserably. This home-wrecker who speaks with an American sleng-sleng should act her age. Seeing her kilig-reaction about the admission of Ogie made me lose my appetite for dinner. Conventional Wisdom is really worried that anytime soon, Regine's face and body will collapse. From her hair extension, her fake long eyelashes, her fake nose, her man-made eye slits, her tooth-caps with gums, and her Gluthathioned skin, her fake boobs. Last we heard, her movie with Piolo flopped big time. Nobody wants to see a May - December love story anymore. Or more correctly, a May 1960 - December 2007 love affair story anymore.

These are the people that are giving Conventional Wisdom constant migraine the past months. If this trend continues until December, aneurysm can't be far behind.

Monday, July 09, 2007

Anti-Climactic

Parang napaka-anti-climactic ng ilang mga nangyayari sa buhay ko. Kumbaga sa movie, dumating na ang climax na hindi man lang napapansin ng mga manonood. It flows evenly that there seems to be no dramatic conclusions to it.

Two years ago, I got sick for almost three weeks. On and off ang naging lagnat ko n'un during the first couple of days until nagtuloy-tuloy na siya the week after. Nang mag-pa-check-up ako, I had dengue daw, according to the doctors. Usong-uso 'yun that time. Dahil sa prolonged fever, naisip na rin namin na baka nga dengue. But I waiting for some bleeding or rashes to surface para masabi ko nga na tinamaan nga ako ng lintek. There was none kaya the result was sort of surprising. Dagdag pa nga ng mga doctors na I already have an anti-dengue strain in my blood so they were able to tell na 'yun nga ang naging sakit ko. Luckily, malakas ang resistensya ko kaya nalampasan ko. Imagine, nagka-dengue na pala ako ng hindi ko nalalaman. Kung hindi kami pumunta sa hospital, I could've gotten better without knowing what hit me. Hindi ko lang kasi tinuloy-tuloy ang pag-inom ng paracetamol kaya nagpa-balik-balik 'yung lagnat ko, thus we had to visit the doctor.

Last Friday, my dad and I made another hospital visit. This time it was because I felt a sudden lightness and numbness in my left arm. I am not that alarmed with it but I had to make sure that it wasn't what we're thinking it was. Because the feeling was sudden and first time, the doctors had to asked me to be admitted for at least a day. I had to be under observation because it might've been a case of "mild stroke," just what Biboy thought it was. And if I really suffered such, the next hit would be dangerous and might lead to death. Still, I wasn't that alarmed. I didn't have any thoughts of it might be my last day. However, we had to make sure. Kahit kapos sa budget, carry na rin.

Naisip ko, kita mo nga naman, kung totoo nga, na-istroke na pala ako nang hindi ko nalalaman. Anti-climactic, di ba? Siguro kaya minsan nagkakaganu'n ang mga pangyayari sa buhay ko is because I don't like confrontations. Usually, when I feel bad about something, iniinda ko muna; ninanamnam bago iparating sa mga taong involved. So when it reached them, hindi na ganu'n kalakas ang impact on them or on me even. Pang-closure na lang kumbaga. Naisip ko nga noon pa na kung magkakaroon ako ng sakit, sakit sa puso 'yun dahil sa dami ng kanyang dinadala.

Naisip ko rin, hindi ring malayo na nagka-mild stroke ako that night. This year has been quite awful to me and my family and it seems that it keeps on hitting us, testing our strenghts and courage. Hindi pa nga kami fully recovered with the last major blow, may mga dumadating na naman. Aside from that, this week (and the past months) has been pretty stressful to me. Everything seems to be not going right in my life. Parang anytime ay magbe-break down ako. A lot of thoughts have been running through my mind and I'm having unpleasant dreams. Wala akong maaccomplish. Wala akong magawang tama. It seems like no matter what I do, everything is against me.

Fortunately, after all the tests that were given to me -- ECG, Head CT Scan, urine test, blood test, I was cleared. There was no stroke, no hypertension, no diabetes. Malinis ako. Most likely, it was just muscle strain. But still, we shouldn't dismissed the idea of a stroke. I have to observe myself if there'd be any changes these coming two weeks. Baka mayro'n daw kasing hindi nakita sa CT Scan. Para lang makasiguro.

Sa ngayon, mayro'n pa rin akong muscle pain. Ngayon nga lang nag-surface 'yung sakit. Hindi pa rin normal ang pakiramdam niya compared with my right arm. Nagna-numb pa rin 'yung left thumb ko once in a while.

One thing na nasiguro ko with my first time confinement in a hospital is that I wouldn't want to die in it. Ang lungkot-lungkot niya kahit pa sabihin mo you'd be surrounded by your love ones. The fact that you're there is already a statement of sadness. Mas masarap pa rin sigurong bawian ng buhay sa sarili mong tirahan, sa sarili mong kwarto. Walang kung sinu-sinong nurses at interns (idagdag pa ang Care Giver students) na titingin sa 'yo at mag-uusisa sa kung anuman ang nangyari sa 'yo. Mamamatay ka nang matiwasay. (Assuming that you'd die of a disease, ah.)

Anyway, nagpapasalamat pa rin ako na walang nangyaring masama sa akin. But if it was my time, carry na rin. At least okay rin 'yung may sort of warning of an impending death. May time ka pang magpaalam sa lahat. Huwag naman sana anti-climactic uli na hindi na lang ako magigising one night at mare-realize ng lahat na I have passed on. Ang corny ng ganu'n!

Sunday, July 08, 2007

GMA 7 Sindie Awards Night

Shocked. "Congratulations Don and Jheck for winning Best Story," was the message I received from Anjo tonight. "Totoo ba ito," ang tanging naibato kong sagot sa kanya. Frankly speaking, I was shocked. Paano nangyari 'yun? How could we have been nominated in the first place in the said category when it wasn't our story to begin with? Was there a mix-up of some sort? Best Story ba talaga o Best Screenplay? But Anjo made it clear that we really won the Best Story category.

Confused. With that being said, I got confused. Ano ba ang dapat maramdaman sa pagkakataong ito? It was supposed to be a "winning" moment yet it doesn't feel so. As I've said, screen writers lang kami. Hindi kami ang pinagmulan ng kuwento. However, even if we have won Best Screenplay, parang mali pa rin since what was seen on screen was not our writing. Napalitan na nga on the day of the shoot
without our (Don and I) prior knowledge. I'm not the kind of person na mag-eepal para sa isang bagay na hindi ko naman talaga kinarir. Unless magiging true to its form ang judging at screenplay talaga "namin" ang pagbabasehan.

Weirded Out. Sabi ko kay Don na ang weird ng feeling. Was it a mistake? A consolation? Or a vindication? Ito ba ang sagot sa lahat ng dusa na naranasan namin before, during, and after the shoot? I swear, kahit na pilit na namin siyang tinalikuran, sinusundan pa rin niya kami, nagpi-feeling Sukob girl! (Just to make it clear, Kasal ang title ng aming short film.)

Whose winning is it, anyway? Thank heavens that we didn't attend the awards night. (At one point parang ginusto kong umaten if not for what happened to me last Friday -- for a later post 'yun.) I wouldn't know how to react once on stage or what to say. I wouldn't want to fully claim it as my own and I wouldn't want to mention the name-that-we-shouldn't-speak-of, as well. I wouldn't want to give him any satisfaction.

But what could the name-we-shouldn't-speak-of have felt too upon learning such winning? Matutuwa ba siya kahit na hindi pangalan niya ang binanggit? This could have been his ticket to whatever fame he is aiming at. But no! Tulad ng dati, kami na naman ng humarang sa kanyang mga pangarap. In his story, we are the antagonists. In our story, he is the devil! Kanya-kanyang POV (point of view) lang 'yan.

Grinned. Still, masarap pa rin ngumiti. The award was in our names and not his. Hindi ko siya aangkinin. Nakakatawang isipin lang na kami pa rin ang pinangaralan at hindi siya.

So it is but right to say

Belat.

P.S. I haven't seen our finished project yet. Siguro it's time to watch it. Bago man lang magtapos ang showing on July 10. So invite ko na rin kayo to watch SindiƩ: Sa Pagsisismula ng Indie at Robinson's Galleria Cinema 8, 12-10 PM. Tickets are at PhP100.00 for all short films.

The 14 featured short films are: Katha, Saka, Mga Kuwento Kong Sana, Taong Grasa, Otra Ves, Sidewalk, Kasal, Baritada, and In A Flash (8 minutes); Lea, Batang Bato, Binhi, and Photo Express (20 minutes); and Glen Con Banyo (3 minutes).

P.P.S. Siguro ang magiging acceptance speech ko ay "Acy, Don, and Len, congratulations sa 'tin! May saysay rin pala lahat ng naging hirap natin! At sa lahat ng naging kontrabida. . . Ewan ko sa n'yo!"

;)